VXI x MCC Contact Center Services Certificate Program

The "Contact Center Services Certificate Training" project was a collaborative effort between VXI Global Holdings BV Philippines (VXI) and the Mabalacat City College (MCC) to empower the youth and unemployed citizens and offer them better employment opportunities. The goal of the project was to provide Mabalacat citizens with the skills and knowledge that they would need to succeed in the contact center industry, specifically with VXI.

The project welcomed its first batch of students last May 8, 2023 at the Mabalacat City College Lifelong Learning Center. During the beginning of the year, VXI and MCC worked together to develop a certificate program that would focus on the skills development (soft skills development, social skills development, & communication skills) and knowledge that are most in demand by the industry.

This is why for the pioneer batch, the students who took the certificate program were given the opportunity to be endorsed directly to VXI’s Clark site for the priority job application process. Out of 11 students, 7 of them were deemed ready for employment and will be starting their journey with VXI anytime soon.

The "Contact Center Services Certificate Training" project has had a positive impact on the community. The program was able to help close the gap between skills that are being taught in school and the ones that employers are looking for. The program also helped increase the number of students and unemployed citizens who are now prepared to work in the industry.

The project is a model for other communities that are looking for ways to improve the employability of their youth. The project shows that by working together, schools and industries can create programs that will help students succeed in the workforce.