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VXI QC North EDSA
VXI Pasay
VXI Makati
VXI Bridgetowne
VXI Clark
VXI SM Ecoland
VXI Felcris Centrale
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VXI Finance Center
Find jobs near you! Select a location to see all open positions.
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of sourcing personnel, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Coordinates with job portals and maintains resume data bank for key positions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite at VXI QC
Job Description
Qualifications
- Must be a bachelor's degree holder in any Accounting related courses
- Minimum of 2 years experience as Accounts Payable Specialist
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
- Can work on fast-paced environment
- Amenable to work fixed GY shift and hybrid set-up
Job Description
The position is responsible for ensuring that the company secures all the necessary and applicable permits and licenses to conduct its business and operations complying with government agencies and department under the guidance of Corporate and Compliance Services Manager:
Qualifications
- College graduate, preferably pre-law or its equivalent
- With at least two (2) years of relevant experience
- Knowledgeable on laws, regulations and procedures on the application of permits and licenses and preparation of reports with local and national government units
- Excellent interpersonal, influencing and negotiation skills
- Proficient in MS Office
- Applicant must be willing to work in Makati City
- Full-Time position available
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Job Description
- Individual contributor
- Perform period-end close activities
- Complete special projects/ad hoc reports for management and Board
- Assist in the management and monitoring of accounting procedures for compliance, coordinate and facilitate completion of requirements in any kind of audit engagement.
Treasury and Collections
- Processing and recording of cash activities including but not limited to customer receipts in the Financial ERP system
- Preparing and communicating daily collection activities
- Reconciling bank deposits · Investigating and resolving discrepancies with cash transactions.
- Responding to complaints and addressing transaction-related issues
- Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting.
Accounts Receivable
- Review, verification, and entry of revenue accruals, reversals, and customer invoices in the Financial ERP system
- Ensures that all revenue accruals are billed/invoiced in a timely and proper manner
- Preparing and communicating daily invoicing activities
- Monitors the aging of clients' transactions
- Identify issues attributing to account delinquency and discuss them with management
- Ensuring that all necessary follow-ups and coordination with clients and other departments in the company have been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
- Review and monitor assigned accounts and all applicable collection reports
- Oversee and update customer files to ensure data accuracy
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Qualifications
Requirements:
- 1 to 2 years of treasury, general accounting or any corporate accounting experience
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Job Description
This Account Associate position presents an exciting opportunity for candidates to take on a role that is heavily oriented towards customer service. The role entails ensuring that customers’ phone calls are responded to in a prompt manner and solutions provided are tailored specifically towards the need. These essential factors are critical in enhancing a customer’s inclination to conduct business with us. Incumbents of this role incrementally add value to both the customer and to our business in every interaction that’s done with exceptional customer care and effective proactive solutions. The role also involves responsibilities of evaluating and analyzing customer account information and ensuring that accuracy and confidentiality are prioritized in every step of the way.
Qualifications
- Preferably completed 2 years in college
- Must be fluent in English and a native speaker of Mandarin
- Willing to work on graveyard shift or shifting schedule
- For Non-Filipino Citizen: must have the necessary working permit or willing to process his working permit
- Has at least 6 months customer service experience, not necessarily exclusive to the BPO industry
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Job Description
This Account Associate position presents an exciting opportunity for candidates to take on a role that is heavily oriented towards customer service. The role entails ensuring that customers’ phone calls are responded to in a prompt manner and solutions provided are tailored specifically towards the need. These essential factors are critical in enhancing a customer’s inclination to conduct business with us. Incumbents of this role incrementally add value to both the customer and to our business in every interaction that’s done with exceptional customer care and effective proactive solutions. The role also involves responsibilities of evaluating and analyzing customer account information and ensuring that accuracy and confidentiality are prioritized in every step of the way.
Qualifications
- Preferably completed 2 years in college
- Must be fluent in English and a native speaker of Mandarin
- Willing to work on graveyard shift or shifting schedule
- For Non-Filipino Citizen: must have the necessary working permit or willing to process his working permit
- Has at least 6 months customer service experience, not necessarily exclusive to the BPO industry
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Job Description
This Account Associate position presents an exciting opportunity for candidates to take on a role that is heavily oriented towards customer service. The role entails ensuring that customers’ phone calls are responded to in a prompt manner and solutions provided are tailored specifically towards the need. These essential factors are critical in enhancing a customer’s inclination to conduct business with us. Incumbents of this role incrementally add value to both the customer and to our business in every interaction that’s done with exceptional customer care and effective proactive solutions. The role also involves responsibilities of evaluating and analyzing customer account information and ensuring that accuracy and confidentiality are prioritized in every step of the way.
Qualifications
- Preferably completed 2 years in college
- Must be fluent in English and a native speaker of Mandarin
- Willing to work on graveyard shift or shifting schedule
- For Non-Filipino Citizen: must have the necessary working permit or willing to process his working permit
- Has at least 6 months customer service experience, not necessarily exclusive to the BPO industry
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Job Description
This Account Associate position presents an exciting opportunity for candidates to take on a role that is heavily oriented towards customer service. The role entails ensuring that customers’ phone calls are responded to in a prompt manner and solutions provided are tailored specifically towards the need. These essential factors are critical in enhancing a customer’s inclination to conduct business with us. Incumbents of this role incrementally add value to both the customer and to our business in every interaction that’s done with exceptional customer care and effective proactive solutions. The role also involves responsibilities of evaluating and analyzing customer account information and ensuring that accuracy and confidentiality are prioritized in every step of the way.
Qualifications
- Preferably completed 2 years in college
- Must be fluent in English and a native speaker of Mandarin
- Willing to work on graveyard shift or shifting schedule
- For Non-Filipino Citizen: must have the necessary working permit or willing to process his working permit
- Has at least 6 months customer service experience, not necessarily exclusive to the BPO industry
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Job Description
This Account Associate position presents an exciting opportunity for candidates to take on a role that is heavily oriented towards customer service. The role entails ensuring that customers’ phone calls are responded to in a prompt manner and solutions provided are tailored specifically towards the need. These essential factors are critical in enhancing a customer’s inclination to conduct business with us. Incumbents of this role incrementally add value to both the customer and to our business in every interaction that’s done with exceptional customer care and effective proactive solutions. The role also involves responsibilities of evaluating and analyzing customer account information and ensuring that accuracy and confidentiality are prioritized in every step of the way.
Qualifications
- Preferably completed 2 years in college
- Must be fluent in English and a native speaker of Mandarin
- Willing to work on graveyard shift or shifting schedule
- For Non-Filipino Citizen: must have the necessary working permit or willing to process his working permit
- Has at least 6 months customer service experience, not necessarily exclusive to the BPO industry
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Job Description
This Account Associate position presents an exciting opportunity for candidates to take on a role that is heavily oriented towards customer service. The role entails ensuring that customers’ phone calls are responded to in a prompt manner and solutions provided are tailored specifically towards the need. These essential factors are critical in enhancing a customer’s inclination to conduct business with us. Incumbents of this role incrementally add value to both the customer and to our business in every interaction that’s done with exceptional customer care and effective proactive solutions. The role also involves responsibilities of evaluating and analyzing customer account information and ensuring that accuracy and confidentiality are prioritized in every step of the way.
Qualifications
- Preferably completed 2 years in college
- Must be fluent in English and a native speaker of Mandarin
- Willing to work on graveyard shift or shifting schedule
- For Non-Filipino Citizen: must have the necessary working permit or willing to process his working permit
- Has at least 6 months customer service experience, not necessarily exclusive to the BPO industry
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Job Description
This Account Associate position presents an exciting opportunity for candidates to take on a role that is heavily oriented towards customer service. The role entails ensuring that customers’ phone calls are responded to in a prompt manner and solutions provided are tailored specifically towards the need. These essential factors are critical in enhancing a customer’s inclination to conduct business with us. Incumbents of this role incrementally add value to both the customer and to our business in every interaction that’s done with exceptional customer care and effective proactive solutions. The role also involves responsibilities of evaluating and analyzing customer account information and ensuring that accuracy and confidentiality are prioritized in every step of the way.
Qualifications
- Preferably completed 2 years in college
- Must be fluent in English and a native speaker of Mandarin
- Willing to work on graveyard shift or shifting schedule
- For Non-Filipino Citizen: must have the necessary working permit or willing to process his working permit
- Has at least 6 months customer service experience, not necessarily exclusive to the BPO industry
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Clark
- Must be amenable to work in graveyard shift schedule
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Clark
- Must be amenable to work in graveyard shift schedule
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Clark
- Must be amenable to work in graveyard shift schedule
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Clark
- Must be amenable to work in graveyard shift schedule
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Clark
- Must be amenable to work in graveyard shift schedule
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Clark
- Must be amenable to work in graveyard shift schedule
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
As a Business Development Manager, you will play a crucial role in our sales team, focusing on generating high-quality leads and creating opportunities for our sales pipeline. Your primary responsibility will be to identify potential clients, engage them through various communication channels, and qualify them for our sales team. This is an exciting opportunity for a self-starter who is passionate about sales and eager to contribute to our company's growth.
Qualifications
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Minimum 3 year’s experience in lead generation, sales, or a similar role is a plus
• Strong communication and interpersonal skills
• Proficiency in CRM software and lead generation tools – Salesforce experience required
• Sales enablement tool experience preferred: Salesloft, Outreach, Zoominfo
• Highly organized with excellent attention to detail
• Self-motivated and able to work independently as well as part of a team
• Analytical mindset with the ability to interpret data and make data-driven decisions.
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 to 2 years TL experience handling Telco Account
- Must be amenable to work on-site in DVSM
- Must be amenable to work in GY schedule
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
- Responsible for creation, reactivation and deletion of login IDs for all covered LOBs
- Ensures that Master Rosters /Master lists, Hyper Quality, Active Hierarchy, HR Audit, and other similar files specific to each LOB are properly maintained
- Attends project calls for new programs from planning to launch, to ensure that all needs and requirements of clients pertaining ID and access management for their respective LOB tools are met and delivered
- Ensure users do not encounter issues with their logon IDs and tools. Performs basic troubleshooting and/or escalates tool and logon issues when necessary
- Liaises with clients to ensure new (hire) IDs are delivered based on the projected timeline
- Oversees and facilitates password resets for client tools based on requests from operations/affected stakeholders
- Maintains Cinglepoint Hierarchy and other similar files pertinent to each LOB, critical to scores and agent incentives
- Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
- Directly coordinates with the client for escalated ID issues and Headcount reports and related client update calls
- Responsible for maintaining accurate headcount numbers for all LOBs supported as well as client reports.
- Coordinates with Operations and Support to verify and consolidate head count
- Ensure new hire classes are on track- IDs and Tool Access delivered in a timely manner
- Responsible for reaching out to POCs and Client Services Team for assistance in the event that access and tool issues cause delays in delivery
- Prepare New Hire Deck presentations for bi- weekly calls with the US training team.
- Check and respond to email requests from stakeholders and ensure Access and Tool related concerns are properly addressed and facilitated in a timely manner
- Attend client calls and meetings that require ID ADMIN participation.
- Ensure all weekly reports are sent in a timely manner
Qualifications
- Bachelor’s/College Degree holder, preferably Business or IT
- Performance management
- Knowledge of customer service and the culture of the market being served
- Data analysis and interpretation
- Excellent oral and written communication skills
- Flexibility with regard to tasks and schedule
Job Description
- Conduct training needs assessment related to communication skills improvement
- Develop rubric to evaluate communication skills requirement
- Develop training programs focused on communication skills improvement
- Conduct workshops, seminars, and coaching sessions
- Assess training effectiveness and make necessary adjustments
- Provide feedback and support employees in enhancing their communication skills
- Interview new hires to evaluate if they are fit to support the program
- Conduct baseline evaluation of agents’ communication skills
- Evaluate production agents on communication skills
- Maintain and send necessary report to stakeholders on communication skills projects
Qualifications
- Bachelor's degree in Communications, Human Resources, or related field
- Preferably with have at least 1 year training or product/communications coach experience in a BPO
- Proven experience in training and development
- Strong communication and interpersonal skills
- Has experience in training content development
- Ability to tailor training programs to different learning styles
- Work onsite and willing to relocate or work in Davao
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience handling Telco Account
- Must be amenable to work on site
- Must be amenable to work in graveyard shift schedule
- Can start as soon as possible
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience handling Telco Account
- Must be amenable to work on site
- Must be amenable to work in graveyard shift schedule
- Can start as soon as possible
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience handling Telco Account
- Must be amenable to work on site
- Must be amenable to work in graveyard shift schedule
- Can start as soon as possible
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience handling Telco Account
- Must be amenable to work on site
- Must be amenable to work in graveyard shift schedule
- Can start as soon as possible
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending, and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
• At least 1 to 2 years TL experience
• Must be amenable to work on-site in DVROB
• Must be amenable to work in gy schedule
Job Description
The position is responsible for providing nursing care to sick or injured employees; handles medical related inquiries and educates employees on the prevention of sickness / diseases; dispenses appropriate medicine/s based on the employee’s complaint; evaluates filed sick leave (SL) form and validates the nature and duration of sickness prior to approval / disapproval; does inventory of medicines and medical supplies; does monthly reports.
Qualifications
- BSN Graduate
- At least 2 months experience in industrial setting
- Must pass medical screening and must be in good health.
- Must have valid, current PRC license as a nurse from the Philippines.
- Must be computer literate
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Job Description
A Risk & Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. He/she assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Duties/Responsibilities:
- Verify that performance is achieved without manipulation or fraudulent behavior
- Run daily, weekly, and monthly audits to detect fraud or manipulation
- Investigate all findings and drill down to root causes
- Prepare reports to be submitted to the Management Team and to the appropriate Support departments (Quality, HR, etc.)
- Assist the Management Team in creating action plans to prevent or minimize fraud
- Analyze performance trends to look for patterns and/or discrepancies
- Represent Risk Assessment and Fraud Management Team in HR administrative hearings
- Conduct floor sweeps to ensure compliance with all Company security policies
- Participate in calibrations with the Quality Team to ensure compliance with client standards
- Maintain trackers and databases to ensure that data are available when needed
- Ensure strict compliance with all local labor laws and internal company policies
- Regularly evaluate security procedures and processes and recommend changes as needed
- Coordinate with the different Support arms (Training, Quality, IT, etc.) for projects or any issues related to the team’s responsibilities
- Tasks that may be assigned by the Management Team
Qualifications
- Must have QA/call auditing experience
- A minimum of two (2) years in college in any course
Job Description
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
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