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AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Workforce Management, Reports Analyst
Job Description
This position is responsible for the auditing and analysis of WFM reports and admin tasks and data handling. This includes collation, formatting, and sending report summaries to a wide audience – usually for VXI leaders and other departments. It is also responsible for assisting the management in the completion of files, templates, and projects involved mostly with WFM KPI and efficiencies.
Qualifications
- Preferably Bachelor’s/ College Degree holder, preferably Business or IT, or related field in the BPO industry
- With at least 3-year experience in data gathering and reports creation. This position is responsible for the collation, gathering, and analysis of data to be utilized by leadership for arriving at business operational decisions.
- Proficient in Microsoft PowerPoint, Outlook, Sharepoint, and Word
- Exceptional skills in Excel including formulas such as V or H look up, Count, Concatenate, Len, “if” and “if then” Pivot tables, slicers, macros, VBA, formulas, power query, etc.)
- Experience in consuming and reporting on large volumes of data
- Must have demonstrated experience in creating dashboards for operational execution
- Experience in taking high volume complex data sets and building data visualization for quick pattern recognition or root cause analysis. This includes conditional formatting, charts, and/or graphs, and other visual data techniques.
- Has a solid foundation of contact center metrics and measurements
- Experience in designing reporting for executive level audiences
- Experience in bringing complex data sets
- Able to help to drive a team of analysis to work as one team to drive efficient process creation
Training Specialist, Telco
Job Description
- Training SpecialistVXI DeltaDeliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Workforce Management, Reports Analyst
Job Description
This position is responsible for the auditing and analysis of WFM reports and admin tasks and data handling. This includes collation, formatting, and sending report summaries to a wide audience – usually for VXI leaders and other departments. It is also responsible for assisting the management in the completion of files, templates, and projects involved mostly with WFM KPI and efficiencies.
Qualifications
- Preferably Bachelor’s/ College Degree holder, preferably Business or IT, or related field in the BPO industry
- With at least 3-year experience in data gathering and reports creation. This position is responsible for the collation, gathering, and analysis of data to be utilized by leadership for arriving at business operational decisions.
- Proficient in Microsoft PowerPoint, Outlook, Sharepoint, and Word
- Exceptional skills in Excel including formulas such as V or H look up, Count, Concatenate, Len, “if” and “if then” Pivot tables, slicers, macros, VBA, formulas, power query, etc.)
- Experience in consuming and reporting on large volumes of data
- Must have demonstrated experience in creating dashboards for operational execution
- Experience in taking high volume complex data sets and building data visualization for quick pattern recognition or root cause analysis. This includes conditional formatting, charts, and/or graphs, and other visual data techniques.
- Has a solid foundation of contact center metrics and measurements
- Experience in designing reporting for executive level audiences
- Experience in bringing complex data sets
- Able to help to drive a team of analysis to work as one team to drive efficient process creation
Training Specialist, Telco
Job Description
- Training SpecialistVXI DeltaDeliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Workforce Management, Reports Analyst
Job Description
This position is responsible for the auditing and analysis of WFM reports and admin tasks and data handling. This includes collation, formatting, and sending report summaries to a wide audience – usually for VXI leaders and other departments. It is also responsible for assisting the management in the completion of files, templates, and projects involved mostly with WFM KPI and efficiencies.
Qualifications
- Preferably Bachelor’s/ College Degree holder, preferably Business or IT, or related field in the BPO industry
- With at least 3-year experience in data gathering and reports creation. This position is responsible for the collation, gathering, and analysis of data to be utilized by leadership for arriving at business operational decisions.
- Proficient in Microsoft PowerPoint, Outlook, Sharepoint, and Word
- Exceptional skills in Excel including formulas such as V or H look up, Count, Concatenate, Len, “if” and “if then” Pivot tables, slicers, macros, VBA, formulas, power query, etc.)
- Experience in consuming and reporting on large volumes of data
- Must have demonstrated experience in creating dashboards for operational execution
- Experience in taking high volume complex data sets and building data visualization for quick pattern recognition or root cause analysis. This includes conditional formatting, charts, and/or graphs, and other visual data techniques.
- Has a solid foundation of contact center metrics and measurements
- Experience in designing reporting for executive level audiences
- Experience in bringing complex data sets
- Able to help to drive a team of analysis to work as one team to drive efficient process creation
Training Specialist, Telco
Job Description
- Training SpecialistVXI DeltaDeliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Workforce Management, Reports Analyst
Job Description
This position is responsible for the auditing and analysis of WFM reports and admin tasks and data handling. This includes collation, formatting, and sending report summaries to a wide audience – usually for VXI leaders and other departments. It is also responsible for assisting the management in the completion of files, templates, and projects involved mostly with WFM KPI and efficiencies.
Qualifications
- Preferably Bachelor’s/ College Degree holder, preferably Business or IT, or related field in the BPO industry
- With at least 3-year experience in data gathering and reports creation. This position is responsible for the collation, gathering, and analysis of data to be utilized by leadership for arriving at business operational decisions.
- Proficient in Microsoft PowerPoint, Outlook, Sharepoint, and Word
- Exceptional skills in Excel including formulas such as V or H look up, Count, Concatenate, Len, “if” and “if then” Pivot tables, slicers, macros, VBA, formulas, power query, etc.)
- Experience in consuming and reporting on large volumes of data
- Must have demonstrated experience in creating dashboards for operational execution
- Experience in taking high volume complex data sets and building data visualization for quick pattern recognition or root cause analysis. This includes conditional formatting, charts, and/or graphs, and other visual data techniques.
- Has a solid foundation of contact center metrics and measurements
- Experience in designing reporting for executive level audiences
- Experience in bringing complex data sets
- Able to help to drive a team of analysis to work as one team to drive efficient process creation
Training Specialist, Telco
Job Description
- Training SpecialistVXI DeltaDeliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
• Completed at least two (2) years in College
• Good communication skills
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Workforce Management, Reports Analyst
Job Description
This position is responsible for the auditing and analysis of WFM reports and admin tasks and data handling. This includes collation, formatting, and sending report summaries to a wide audience – usually for VXI leaders and other departments. It is also responsible for assisting the management in the completion of files, templates, and projects involved mostly with WFM KPI and efficiencies.
Qualifications
- Preferably Bachelor’s/ College Degree holder, preferably Business or IT, or related field in the BPO industry
- With at least 3-year experience in data gathering and reports creation. This position is responsible for the collation, gathering, and analysis of data to be utilized by leadership for arriving at business operational decisions.
- Proficient in Microsoft PowerPoint, Outlook, Sharepoint, and Word
- Exceptional skills in Excel including formulas such as V or H look up, Count, Concatenate, Len, “if” and “if then” Pivot tables, slicers, macros, VBA, formulas, power query, etc.)
- Experience in consuming and reporting on large volumes of data
- Must have demonstrated experience in creating dashboards for operational execution
- Experience in taking high volume complex data sets and building data visualization for quick pattern recognition or root cause analysis. This includes conditional formatting, charts, and/or graphs, and other visual data techniques.
- Has a solid foundation of contact center metrics and measurements
- Experience in designing reporting for executive level audiences
- Experience in bringing complex data sets
- Able to help to drive a team of analysis to work as one team to drive efficient process creation
Training Specialist, Telco
Job Description
- Training SpecialistVXI DeltaDeliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- At least 1 year training experience in the BPO industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
AGENT ROLES
Customer Service Associate (Chat Support/Non-voice)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Customer Service Associate (International Voice Account)
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Chat Support Representative | Retail Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
Minimum of 6 months BPO Experience
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
AGENT ROLES
Customer Service Associate (Chat Support/Non-voice)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Customer Service Associate (International Voice Account)
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Chat Support Representative | Retail Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
Minimum of 6 months BPO Experience
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
AGENT ROLES
Customer Service Associate (Chat Support/Non-voice)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Customer Service Associate (International Voice Account)
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Chat Support Representative | Retail Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
Minimum of 6 months BPO Experience
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
AGENT ROLES
Customer Service Associate (Chat Support/Non-voice)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Customer Service Associate (International Voice Account)
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Chat Support Representative | Retail Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
Minimum of 6 months BPO Experience
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
AGENT ROLES
Customer Service Associate (Chat Support/Non-voice)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Customer Service Associate (International Voice Account)
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have an International voice experience.
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI MOA
Chat Support Representative | Retail Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
Minimum of 6 months BPO Experience
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-lin
Qualifications
Must have 1 to 2 years experience as Real time analyst
Must be amenable to report onsite
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI Makati
Chat Support Representative | Banking and Finance Account
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
With at least 1 year BPO experience or banking and finance background
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Language Trainer (Project-Based)
Job Description
- Conduct TA audits (PH) in relation to the TA language rubric and other aspects deemed by TA as necessary for the conduct of an effective interview
- Document audit details and results
- Deliver feedback about audits
- Conduct Initial and In-depth interviews (PH) and callouts if assigned by the RO or Manager
- Handle communications related to LeAP participants; this includes callouts and text blasts
- Coordinates with operations or other teams about anything related to tasks assigned
- Maintains and updates recruitment tracker/ database
- Undertakes tasks that may be assigned from time to time by the Recruitment Officer or Manager
Qualifications
- Must have Bachelor’s Degree in any course
- Proficient in MS Office applications (MS Word, Excel, PowerPoint1)
- With at least 6 months' training experience is an advantage
- Knowledge of general recruitment processes and testing would be an advantage
Financial Planning & Analysis Analyst
Job Description
- Serve as the main point of contact for all budget related issues, queries
- Checks and maintains budget requests, and ensures that requests are within budget and required approvals are acquired prior to budget release/approval
- Maintains existing and active AX Dimension Codes Combination and provide updates to Finance Teams
- Maintains AX Expense Accounts and checks if there is a need to make additional account for proper cost segregation
- Ensures that concerned departments submits various reports timely in preparation for the actual and accrual payroll journal entries
- Checks and maintains consolidated agent attendance extracted from Wise System and submitted by Workforce (for non-Wise LOBs) to be used for payroll entry tagging
- Checks and maintains consolidated trainee attendance submitted from Training Department to be used for payroll tagging
- Checks and maintains headcount master list as of every end of payroll period to be used for payroll entry tagging
- Ensures proper payroll tagging of employees based on various data gathered and books payroll transactions based on actual payroll register submitted (excludes final pay processed)
Qualifications
- At least 1 year experience as FPA
- Must be amenable to work GY shift
Instructional Designer
Job Description
The Instructional Designer’s primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led trainings, and e-Learning design and delivery.
Qualifications
- Preferably with 2 to 5 years of work experience in design, development, and delivery of training materials
- At least Training Specialist level or preferably Strategic Partner Master Trainer (SPMT) role is needed
- Ability to manage multiple projects in a fast-paced environment
- Background in training and adult learning theory and instructional design principles
- Knowledge and experience with the ADDIE model
- At least 1 year experience in reports creation
Global Financial Reporting Specialist
Job Description
To maintain accurate books of account related to incentives and intercompany and perform daily accounting tasks such as but limited to monthly financial reporting, general ledger entries, accruals and amortizations, and other relevant adjustments.
Qualifications
- Graduate of Bachelor of Science in Accountancy or any Accounting-related bachelor’s degrees.
- CPA is an advantage but not required.
- 2-3 years relevant work experience
- Work experience as a Finance Analyst in a professional services environment, preferably in a BPO company, is an advantage
Data Engineer
Job Description
The Data Engineer is responsible for designing, implementing, and maintaining data pipelines that automate the flow of data across various systems, ensuring efficiency and accuracy in reporting. They focus on developing automated reporting solutions using Python, SQL, and Google Cloud Platform (GCP) tools, while also integrating data visualization tools such as Superset. The Data Engineer contributes to building robust data architectures that support the organization's data-driven decision-making.
Qualifications
- Bachelor’s degree in Computer Science, Data Engineering, or related field
- 2+ years of experience working with Python and SQL for data manipulation and automation
- Strong hands-on experience with Google Cloud Platform (GCP) services, including BigQuery, Cloud Storage, and Cloud Functions
- Proven experience in developing ETL pipelines and report automation processes
- Familiarity with data visualization tools such as Superset, with experience integrating these tools into reporting systems.
Accounts Payable Associate
Job Description
The position is responsible for providing support to the department's transaction with external provider and ensuring that documents are kept properly.
- 1+ years of Accounts Payable experience
- Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Preparing analyses of accounts and producing monthly BS recon reports
- Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
Qualifications
- Demonstrates a sense of urgency and ability to meet deadlines
- High degree of accuracy, attention to detail and confidentiality
- Excellent data entry skills
- Excellent analytical, problem solving and decision making skills
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently or as a team member
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Chat Support Agent
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Sales Chat Representative
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
CORPORATE ROLES
Team Leader
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Sourcing Officer (Leads Management)
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Chat Support Agent
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Sales Chat Representative
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
CORPORATE ROLES
Team Leader
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Sourcing Officer (Leads Management)
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Chat Support Agent
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Sales Chat Representative
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
CORPORATE ROLES
Team Leader
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Sourcing Officer (Leads Management)
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Chat Support Agent
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Sales Chat Representative
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
CORPORATE ROLES
Team Leader
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Sourcing Officer (Leads Management)
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
Chat Support Agent
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Preferably with at least six (6) months call center experience
• Good communication skills
Sales Chat Representative
Job Description
Being a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.
Qualifications
• Must have BPO/Non-BPO Sales experience
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI BRIDGETOWNE
CORPORATE ROLES
Team Leader
Job Description
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Qualifications
- At least 1 year TL experience
- Chat experience is required
- Must be amenable to work on site in Bridgetowne
- Must be amenable to work in graveyard shift schedule
Sourcing Officer (Leads Management)
Job Description
The position is responsible in taking the lead in planning and developing sourcing programs to ensure hiring of quality personnel and maintain a continuous pool of highly qualified applicants.
- Oversees implementation of sourcing activities/initiatives and prepares detailed post-activity reports
- Oversees the supervision of phonescreeners, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions
- Performs other duties that may be assigned from time to time
- Provide strategic input on best sourcing channels or effective methods for sourcing candidates and for functional talent through new and existing partnerships with vendors
- Ensures that there are enough candidate sources to meet the needs of all assigned business units
- Works closely with Recruitment Manager to help determine staffing strategy, obtain position requirements, ensure that job descriptions are updated and obtain job behavioral profiles
- Develops recommendations and present findings to department management; participating in special projects as assigned by management
Qualifications
- Must have completed at least 2 years in college / Bachelor’s Degree in Psychology, Behavioral Science, Human Resources Management or equivalent
- At least 1 years recruiting experience in a BPO set-up, Recruitment firm, Sourcing or Outbound Team Lead
- With experience/ background in Marketing or Recruitment branding would be an advantage
- Must be amenable to work onsite in VXI Metro Manila
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
CORPORATE ROLES
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
CORPORATE ROLES
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
CORPORATE ROLES
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Preferably with at least six (6) months of call center experience or six (6) months sales experience in any industry
• With good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
• Willing to work in Angeles, Pampanga
CORPORATE ROLES
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
AGENT ROLES
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Fresh graduates and candidates with no BPO experience are welcome to apply
• Preferably with at least six (6) months call center experience or six (6) months sales experience in any industry
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
• Must be willing to work in VXI SM Ecoland
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
NPS Manager
Job Description
- Train Team Leaders and Leaders on how to do NPS huddles
- Coordinate and lead NPS huddles
- Work with WFM on ongoing basis to plan NPS and eNPS huddles
- Provide data and analysis on NPS performance and outlier management
- Handle Elevation procedure within Elevation tool
- Communicate and track all elevations with Comcast through completion
- Agent Forums and Tracking for Employee elevations
- Track and provide data and reports to Ops on CallBacks – 2 required per supervisor per week
- Provide analysis to client on callback reasons for customers
- Track completion and report to Comcast training completion and assessment follow ups
- Creation of initiatives/R&R for NPS campaigns
- Coordination with training team for NPS materials / T-sims, New Hire Tribal Visit
Qualifications
Requirements:
- With relevant managerial experience in BPO
Quality Supervisor
Job Description
- Responsible for overseeing the quality team for the assigned client delivering both the internal and external Quality and other pertinent key performance indicators
- Provides coaching and feedback to AQA/QA/SV/ASVs on performance
- Responsible for the execution of the quality program under the direction of the Quality Manager. Works directly with the Quality manager and various internal departments across the assigned sites, including the Training and Operations Leaders, to ensure the delivery of exceptional, enterprise specific quality support and services to the client & site
- Serve as the first line of contact covering all related quality issues, activities and deliverables from internal clients
Qualifications
- At least 1 year of working experience in the related filed (preferable in a supervisory position)
- Familiarity with Quality processes and methodologies
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
NPS Manager
Job Description
- Train Team Leaders and Leaders on how to do NPS huddles
- Coordinate and lead NPS huddles
- Work with WFM on ongoing basis to plan NPS and eNPS huddles
- Provide data and analysis on NPS performance and outlier management
- Handle Elevation procedure within Elevation tool
- Communicate and track all elevations with Comcast through completion
- Agent Forums and Tracking for Employee elevations
- Track and provide data and reports to Ops on CallBacks – 2 required per supervisor per week
- Provide analysis to client on callback reasons for customers
- Track completion and report to Comcast training completion and assessment follow ups
- Creation of initiatives/R&R for NPS campaigns
- Coordination with training team for NPS materials / T-sims, New Hire Tribal Visit
Qualifications
Requirements:
- With relevant managerial experience in BPO
Quality Supervisor
Job Description
- Responsible for overseeing the quality team for the assigned client delivering both the internal and external Quality and other pertinent key performance indicators
- Provides coaching and feedback to AQA/QA/SV/ASVs on performance
- Responsible for the execution of the quality program under the direction of the Quality Manager. Works directly with the Quality manager and various internal departments across the assigned sites, including the Training and Operations Leaders, to ensure the delivery of exceptional, enterprise specific quality support and services to the client & site
- Serve as the first line of contact covering all related quality issues, activities and deliverables from internal clients
Qualifications
- At least 1 year of working experience in the related filed (preferable in a supervisory position)
- Familiarity with Quality processes and methodologies
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
NPS Manager
Job Description
- Train Team Leaders and Leaders on how to do NPS huddles
- Coordinate and lead NPS huddles
- Work with WFM on ongoing basis to plan NPS and eNPS huddles
- Provide data and analysis on NPS performance and outlier management
- Handle Elevation procedure within Elevation tool
- Communicate and track all elevations with Comcast through completion
- Agent Forums and Tracking for Employee elevations
- Track and provide data and reports to Ops on CallBacks – 2 required per supervisor per week
- Provide analysis to client on callback reasons for customers
- Track completion and report to Comcast training completion and assessment follow ups
- Creation of initiatives/R&R for NPS campaigns
- Coordination with training team for NPS materials / T-sims, New Hire Tribal Visit
Qualifications
Requirements:
- With relevant managerial experience in BPO
Quality Supervisor
Job Description
- Responsible for overseeing the quality team for the assigned client delivering both the internal and external Quality and other pertinent key performance indicators
- Provides coaching and feedback to AQA/QA/SV/ASVs on performance
- Responsible for the execution of the quality program under the direction of the Quality Manager. Works directly with the Quality manager and various internal departments across the assigned sites, including the Training and Operations Leaders, to ensure the delivery of exceptional, enterprise specific quality support and services to the client & site
- Serve as the first line of contact covering all related quality issues, activities and deliverables from internal clients
Qualifications
- At least 1 year of working experience in the related filed (preferable in a supervisory position)
- Familiarity with Quality processes and methodologies
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
NPS Manager
Job Description
- Train Team Leaders and Leaders on how to do NPS huddles
- Coordinate and lead NPS huddles
- Work with WFM on ongoing basis to plan NPS and eNPS huddles
- Provide data and analysis on NPS performance and outlier management
- Handle Elevation procedure within Elevation tool
- Communicate and track all elevations with Comcast through completion
- Agent Forums and Tracking for Employee elevations
- Track and provide data and reports to Ops on CallBacks – 2 required per supervisor per week
- Provide analysis to client on callback reasons for customers
- Track completion and report to Comcast training completion and assessment follow ups
- Creation of initiatives/R&R for NPS campaigns
- Coordination with training team for NPS materials / T-sims, New Hire Tribal Visit
Qualifications
Requirements:
- With relevant managerial experience in BPO
Quality Supervisor
Job Description
- Responsible for overseeing the quality team for the assigned client delivering both the internal and external Quality and other pertinent key performance indicators
- Provides coaching and feedback to AQA/QA/SV/ASVs on performance
- Responsible for the execution of the quality program under the direction of the Quality Manager. Works directly with the Quality manager and various internal departments across the assigned sites, including the Training and Operations Leaders, to ensure the delivery of exceptional, enterprise specific quality support and services to the client & site
- Serve as the first line of contact covering all related quality issues, activities and deliverables from internal clients
Qualifications
- At least 1 year of working experience in the related filed (preferable in a supervisory position)
- Familiarity with Quality processes and methodologies
AGENT ROLES
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
NPS Manager
Job Description
- Train Team Leaders and Leaders on how to do NPS huddles
- Coordinate and lead NPS huddles
- Work with WFM on ongoing basis to plan NPS and eNPS huddles
- Provide data and analysis on NPS performance and outlier management
- Handle Elevation procedure within Elevation tool
- Communicate and track all elevations with Comcast through completion
- Agent Forums and Tracking for Employee elevations
- Track and provide data and reports to Ops on CallBacks – 2 required per supervisor per week
- Provide analysis to client on callback reasons for customers
- Track completion and report to Comcast training completion and assessment follow ups
- Creation of initiatives/R&R for NPS campaigns
- Coordination with training team for NPS materials / T-sims, New Hire Tribal Visit
Qualifications
Requirements:
- With relevant managerial experience in BPO
Quality Supervisor
Job Description
- Responsible for overseeing the quality team for the assigned client delivering both the internal and external Quality and other pertinent key performance indicators
- Provides coaching and feedback to AQA/QA/SV/ASVs on performance
- Responsible for the execution of the quality program under the direction of the Quality Manager. Works directly with the Quality manager and various internal departments across the assigned sites, including the Training and Operations Leaders, to ensure the delivery of exceptional, enterprise specific quality support and services to the client & site
- Serve as the first line of contact covering all related quality issues, activities and deliverables from internal clients
Qualifications
- At least 1 year of working experience in the related filed (preferable in a supervisory position)
- Familiarity with Quality processes and methodologies
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
HR Specialist
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Company Nurse
Job Description
The Company Nurse will provide nursing care to employees who are sick or injured, handle medical inquiries, educate employees on disease prevention, and dispense medication as needed. They will also evaluate and approve/disapprove sick leave requests, manage inventory of medical supplies, and prepare monthly health reports.
Qualifications
- BSN graduate; open to all BSN graduates, with or without experience
- Experience in an industrial setting is preferred but not required
- Must pass medical screening and must be in good health
- Must have a valid PRC license as a nurse from the Philippines
- Must be computer literate
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
HR Specialist
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Company Nurse
Job Description
The Company Nurse will provide nursing care to employees who are sick or injured, handle medical inquiries, educate employees on disease prevention, and dispense medication as needed. They will also evaluate and approve/disapprove sick leave requests, manage inventory of medical supplies, and prepare monthly health reports.
Qualifications
- BSN graduate; open to all BSN graduates, with or without experience
- Experience in an industrial setting is preferred but not required
- Must pass medical screening and must be in good health
- Must have a valid PRC license as a nurse from the Philippines
- Must be computer literate
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
HR Specialist
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Company Nurse
Job Description
The Company Nurse will provide nursing care to employees who are sick or injured, handle medical inquiries, educate employees on disease prevention, and dispense medication as needed. They will also evaluate and approve/disapprove sick leave requests, manage inventory of medical supplies, and prepare monthly health reports.
Qualifications
- BSN graduate; open to all BSN graduates, with or without experience
- Experience in an industrial setting is preferred but not required
- Must pass medical screening and must be in good health
- Must have a valid PRC license as a nurse from the Philippines
- Must be computer literate
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
HR Specialist
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Company Nurse
Job Description
The Company Nurse will provide nursing care to employees who are sick or injured, handle medical inquiries, educate employees on disease prevention, and dispense medication as needed. They will also evaluate and approve/disapprove sick leave requests, manage inventory of medical supplies, and prepare monthly health reports.
Qualifications
- BSN graduate; open to all BSN graduates, with or without experience
- Experience in an industrial setting is preferred but not required
- Must pass medical screening and must be in good health
- Must have a valid PRC license as a nurse from the Philippines
- Must be computer literate
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
HR Specialist
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Company Nurse
Job Description
The Company Nurse will provide nursing care to employees who are sick or injured, handle medical inquiries, educate employees on disease prevention, and dispense medication as needed. They will also evaluate and approve/disapprove sick leave requests, manage inventory of medical supplies, and prepare monthly health reports.
Qualifications
- BSN graduate; open to all BSN graduates, with or without experience
- Experience in an industrial setting is preferred but not required
- Must pass medical screening and must be in good health
- Must have a valid PRC license as a nurse from the Philippines
- Must be computer literate
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
HR Specialist
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Company Nurse
Job Description
The Company Nurse will provide nursing care to employees who are sick or injured, handle medical inquiries, educate employees on disease prevention, and dispense medication as needed. They will also evaluate and approve/disapprove sick leave requests, manage inventory of medical supplies, and prepare monthly health reports.
Qualifications
- BSN graduate; open to all BSN graduates, with or without experience
- Experience in an industrial setting is preferred but not required
- Must pass medical screening and must be in good health
- Must have a valid PRC license as a nurse from the Philippines
- Must be computer literate
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
Sales Associate
Job Description
Being a Sales Associate is all about having the right skills for customer service and communication, on top of persistence. VXI is looking for individuals with confidence, enthusiasm and above all, passion to make a sale and seal the deal.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Good communication skills
• Able to multitask and is comfortable working with computer-based applications
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
Workforce Scheduler
Job Description
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Qualifications
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
HR Specialist
Job Description
- Can-do / go getter
- Understands that the work we need is very iterative and will be word smithed to death because it’s coming from HR to employees
- Scrappy, can use tools and create things themselves
- Fluent in Microsoft Office and more ideally SharePoint, Planner, OneNote, etc.
- Excellent American English language skills both in writing and spoken
- Willing to “self-learn” vs. be taught
Qualifications
- Preferably a graduate of any HR related course
- Must have at least 1 year HR experience
- Must be amenable to work in fixed GY schedule
Company Nurse
Job Description
The Company Nurse will provide nursing care to employees who are sick or injured, handle medical inquiries, educate employees on disease prevention, and dispense medication as needed. They will also evaluate and approve/disapprove sick leave requests, manage inventory of medical supplies, and prepare monthly health reports.
Qualifications
- BSN graduate; open to all BSN graduates, with or without experience
- Experience in an industrial setting is preferred but not required
- Must pass medical screening and must be in good health
- Must have a valid PRC license as a nurse from the Philippines
- Must be computer literate
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
AGENT ROLES
Technical Support Associate
Job Description
Experts in troubleshooting, Technical Support Associates are always ready to get to the bottom of each and every client's technical difficulty. VXI is in search of dedicated, committed, and passionate individuals who will contribute to the success of the whole team.
Qualifications
• Completed at least two (2) years in College or a Graduate of a two-year College course or Senior High School (K-12)
• Average communication skills
• Able to multitask and is comfortable working with computer-based applications
Customer Service Associate
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
Customer Service Representative (Project-Based)
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required
CORPORATE ROLES
Real Time Analyst
Job Description
This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Qualifications
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- Must have 1 to 2 years experience as Real time analyst
- Must be amenable to report onsite
AGENT ROLES
Customer Service Representative
Job Description
Committed to achieving client satisfaction, VXI is on the lookout for Customer Service Associates who are passionate about providing excellent service to customers. Work with us and be inspired to be your best everyday.
Qualifications
• Completed at least two (2) years in College or a graduate of Senior High School under K-12
• Good communication skills
• No Work Experience Required